Privacy Policy

Last Updated: October 8, 2025

1. Data Controller

The data controller responsible for the processing of your personal data is Esencia Nova SRL, with registered office at 50 mtrs Norte de la Escuela Flor De Bahía, Cantón de Osa, Puntarenas, Costa Rica, and tax identification number (NIF) 3102859526. You can contact us at any time at info@esencianova.com.

2. Information We Collect

To manage your booking and provide you with the best possible service, we collect the following information

:

  • Personal and Contact Details: Your first and last name, email address, telephone number, and address.
  • Booking Details: The dates of your stay, the number of guests, and any special preferences you provide.
  • Payment Information: Your bank details or payment card information necessary to process the transaction. These are processed securely by our third-party payment providers and are not stored on our servers.
  • Communication Data: When you contact us via our website form, email, or phone, we collect and process the information from those communications. For quality control and training, phone calls may be recorded

.

Technical Data: When you use our website, we may automatically collect information such as your IP address, browser type, language settings, and how you interacted with the site.

3. How We Use Your Information (Purposes and Legal Basis)

We use the information we collect for the following purposes:

  • To Fulfill Your Booking: To manage your reservation, send you booking confirmations, and provide you with relevant information about your stay (e.g., access instructions). The legal basis for this processing is the performance of the rental contract.
  • Website and Service Improvement: To analyze how our website is used, troubleshoot problems, and improve our services and user experience. We rely on our legitimate interest to enhance our business for this purpose.
  • Customer Service and Communications: To respond to your inquiries and requests. We do this based on your consent when you initiate contact with us.
  • Marketing: To send you, with your explicit consent, information about our properties, special offers, and news that we believe may be of interest to you. You can opt-out of these communications at any time.
  • Security and Fraud Prevention: To investigate and prevent fraudulent activities and ensure the security of our systems and customers. We process this data based on our legitimate interest in protecting our business and users.

4. Data Sharing and International Transfers

We do not sell your personal data. We only share it with third-party service providers who act on our instructions and help us operate our business:

  • Booking Platform Providers: To manage the availability calendar and reservations.
  • Payment Service Providers: To securely process your payments.
  • Communication Tools: To facilitate messaging between us and our guests.

Some of these providers may be located outside Costa Rica or the European Economic Area (EEA). In such cases, we will ensure appropriate safeguards are in place to protect your data.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including to meet legal and accounting obligations. Data used for marketing will be kept until you withdraw your consent.

6. Your Rights

Under data protection laws, you have rights including:

  • Access: The right to request a copy of your personal data.
  • Rectification: The right to correct inaccurate or incomplete data.
  • Erasure: The right to request the deletion of your personal data (“right to be forgotten”).
  • Objection: The right to object to the processing of your data for marketing purposes at any time.
  • Data Portability: The right to receive your data in a structured, machine-readable format.

To exercise these rights, please contact us at info@esencianova.com]. We may need to verify your identity before processing your request.

7. Cookies

Our website, sereniavillas.com, uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more detailed information, please see our dedicated Cookie Policy page.

8. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.